Support
Service that keeps instruments running
Factory-trained engineers, documented procedures and a stocked parts depot — so downtime stays measured in hours, not weeks.
Installation & Qualification
On-site commissioning with IQ/OQ/PQ documentation packages.
Preventive Maintenance
Scheduled contracts with guaranteed response and uptime targets.
Spare Parts & Consumables
Regional stock of columns, probes, reagents and critical spares.
Operator Training
Method development workshops and certified operator programmes.
Documentation
Manuals, calibration certificates and regulatory files on request.
Frequently asked
- What is the standard warranty?
- 24 months on medical instruments and 12 months on laboratory analysis systems, extendable via service contract.
- Do you handle tender documentation?
- Yes — we prepare technical compliance sheets, certificates and comparison statements for public and private tenders.
- How fast is emergency service?
- Critical-care equipment is covered by a 24-hour on-site response commitment in serviced regions.
- Can you validate existing instruments?
- Our engineers perform requalification and calibration on third-party systems in the same categories.